Returns Handling
Every return is a small pile of unsorted work — checking condition, deciding what's resellable, and getting stock back into your saleable inventory quickly. Left unprocessed, returns quietly tie up cash and shelf space. We turn them around in 24–48 hours rather than letting them build up.
The Process
How Returns Move Through
Receive
Parcel Arrives
Returned parcel arrives at our Leicester warehouse and is logged in.
Check
Condition Assessed
Condition assessed within 24–48 hours of arrival, against your criteria.
Restock
Back Into Stock
Resellable stock is returned to your available inventory, not left idle.
Returns checked and restocked at our Leicester warehouse
Capabilities
What We Check For
Condition Inspection
Each return is checked against your criteria for resale condition.
Resellable Restocking
Good stock is returned to available inventory within 24–48 hours.
Damaged & Faulty Sorting
Faulty or damaged items are separated and flagged for your review.
Re-labelling & Repackaging
Items needing fresh packaging or labels are restored to sellable condition.
Write-Off Reporting
Unsellable stock is logged and reported rather than silently discarded.
Multi-Channel Returns
Returns accepted from any channel we already fulfil for.
Who It's For
Built For Businesses With Returns To Manage
Anywhere returns are a regular part of trading, not an occasional headache.
eCommerce & Amazon Sellers
High return volumes processed and restocked fast, protecting resale value.
Fashion & Apparel Brands
Frequent returns and exchanges handled with a quick turnaround.
Subscription & D2C Brands
Cancelled or returned boxes checked and recirculated into stock.
Multi-Channel Retailers
One returns process covering every channel you sell on.
Why It Matters
Why Fast Returns Processing Matters
Unprocessed returns are cash and stock sitting idle — every day a return waits in a box is a day it isn't back on shelf, ready to sell again. Left unchecked, returns pile up quietly until they become a backlog that takes weeks to clear. Processing within 24–48 hours keeps resellable stock moving, keeps faulty items from being missed, and stops returns from ever becoming a separate problem to manage.
Multi-Channel
Handled From Every Channel
Returns accepted from any of the channels and carriers we already work with.
FAQ
Questions
How long does returns processing take?
Typically 24–48 hours from arrival.
Which channels can returns come from?
Any of the channels we already fulfil for — Amazon, Shopify, eBay or TikTok Shop.
Do resellable returns go straight back into stock?
Yes — checked stock is returned to your available inventory rather than sitting idle.
What happens to damaged or faulty returns?
They're separated from resellable stock and flagged for your review, rather than being restocked or quietly discarded.
Do you handle exchanges as well as straightforward returns?
Yes — let us know your exchange process and we'll process incoming items and outgoing replacements accordingly.
Can I set my own criteria for what counts as resellable?
Yes — we check returns against the condition standards you set, rather than a generic one-size-fits-all rule.